Frequently Asked Questions
Everything you need to know about your Cernucci order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 28-day return policy from the date you receive your item. Products must be in original condition with all tags and packaging intact to be eligible for a refund.
Does Cernucci jewelry tarnish or change color?
Our jewelry is crafted using high-quality materials including 14k/18k Gold plating and premium stainless steel. To maintain the shine, we recommend avoiding contact with water, sweat, and perfumes.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty on all jewelry items covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options such as Klarna and Clearpay for interest-free installments.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.