Returns & Exchanges

At Cernucci, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all jewelry and apparel items in their original condition. Please ensure all items are unworn and tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to initiate the process.

• 2.
  Select Items

  Choose the specific items you wish to return or exchange and provide a reason for the request to help us improve.

• 3.
  Package and Ship

  Securely pack your items in the original packaging and use the prepaid shipping label provided by the portal.

• 4.
  Receive Refund

  Once our warehouse inspects your return, your refund will be processed back to your original payment method within 5-10 business days.